Making an online reservation with Allresortthailand.com
is easy.
Just complete and send the reservation form making sure
that you have given us your e-mail address and a valid credit
card.
As soon we receive your request we will contact your chosen
hotel to confirm the reservation. It is our policy to reply
to all request within 24 hours (this time may be longer
during high season, fair periods or special events).
Making a reservation through Allresortthailand.com requires
payment with a credit card.
Please read our Deposit and Cancellation policy before making
payment.
Due to our high volume of reservations, our consultants
are unable to do individual availability checks for clients.
We only perform hotel reservations. To make a booking, you
must submit a reservation form and provide your credit card
details. Then we will check availability with the hotel
and revert.
Can I make a reservation directly
through the hotel ?
The special rates listed are only available through our
service. If you would like to make a reservation directly
with the hotel you will need to contact them directly.
What if the hotel that I selected
is not available ?
You will be notified via an e-mail (within 24 hours after
placing your order) and you will not be charged.
We will do our best tosuggest you an alternative hotel.
What is the latest time that
I can make my reservation ?
Even if we accept all bookings that are made on the check-in
date, we can only garantee bookings made at least 2-working
days (not including Sun & Public holidays) before the
check-in date (if the hotel has not already been fully booked).
Any the earlier you book, the better chance you have to
get a confirmed reservation.
How far ahead can I book?
Can I book say 12 months in advance ?
You can book say 12 months in advance, but please ensure
you remember you have made the reservation. During the reservation
process, you will be offered to receive a reminder for your
convenience (a month, 15 or 7 days prior checkin).
Note that you credit card will be charged when you receive
your email confirmation.
Can I specify my room preferences
(preferred floor, non smoking room,...) ?
If special requests are accepted by the lodging, a section
will appear on the Reservation Form to insert such requests
and submit them to the hotel. The hotel staff will do their
best to accommodate special requests. We cannot guarantee
that your requests will be granted because they depend only
on the hotel availability.
To complete a reservation for someone else, simply type
in his or her name instead of yours for guest name. Use
the billing address for the credit card you are using as
the address. Don't forget to use your email address to receive
your confirmation information.
Reservation requests will result in a new screen showing
your booking's status. Additionally, all reservations will
be followed up within a few hours with emails to confirm
your booking or suggest you alternative solutions if the
hotel has been fully booked.
What sort of acknowledgement
will I receive when I book a hotel room ?
When the booking is confirmed (by email and SMS if you request
so), the payment will be processed.
A hotel voucher will be sent directly to the hotel which
you made a reservation with.
You will also be able to print your reservation confirmation
voucher that you may be asked to present front desk upon
checkin. Generally, you only present your identification
to the hotel reception when you check in.
Once the room is confirmed, we will send you by email a
confirmation voucher detailing all the reservation and price
conditions. We invite you to make printout of this voucher
to be kept and presented at the time of your check-in. Your
voucher will be accompanied by a booking confirmation number;
make sure to have it in hand upon arrival.
How do I know if my hotel
reservation is confirmed ?
We will send you a confirmation email. We can also send
you a message by SMS (Short Message System) directly to
your mobile phone if you request so during the reservation
process.
This email will include a voucher containing the dates and
details of your reservation . Note that the voucher attached
to the mail must to be kept until you arrive at the hotel.
Please note that refunds will be made in the form of a credit
to your card account.
All credit card refunds will be processed in a timely manner.
The refunds process is dependent on your billing cycle with
the credit card company. Once the refund instructions leave
our office it can take anywhere from 15-45 working days
for the proceeds to arrive in your account.
The policy regarding child reductions varies from hotel
to hotel. Where these discounts apply, they are passed on
to you. This can be verified on the hotel booking detail
screen where the booking total is confirmed prior to payment
being taken.
How much is charged for children
staying with their parents ?
Usually children under 12 years of age stay for free in
their parent's room using the existing bedding. The age
requirement differs depending on the specific hotel's policy.
This may be listed on the Hotel Lodging page.
The general policy concerning the charging of room an breakfast
charges for children traveling together with their parents
or family is as follows.
Children more than 12 years of age: Any child this age is
considered an adult by the hotel industry. Normal charges
will apply both for the room and the breakfast.
The child supplements will apply to children between the
ages of 2-12 years (unless a different age range is specified).
They only apply in twin or double rooms.
Child supplements will not be available if the child age
is not specified at the time of booking and we will charge
for three adults in a triple room if this information is
not supplied.
Free cots for babies are only suitable for children under
2 years old.
Please be aware that some hotels, foreign and domestic,
may have minimum age restrictions or requirements when reserving
a room. Please inquire with the hotel directly.
For secure online payment, we use Secure Socket Layers (SSL)
to ensure the privacy of the information provided to us
and at no time are your debit/credit card details transmitted
unencrypted over the internet. For further information,
please refer to our privacy
statement =>
We have the utmost respect for your privacy and security.
We never divulge any information in our fully encrypted
database account to anyone without your consent. Once you
enter the reservations system to book a reservation, you
are automatically taken into a secure booking engine that
guarantees a safe and smooth transaction. We are very confident
about the Internet security provided by Secure Sockets Layer
protocol (SSL). The security features built into Internet
Explorer, Netscape Navigator, and AOL, protect your Internet
communications with: server authentication, privacy using
encryption, and data integrity.
We take the issues of privacy and security very seriously.
For peace of mind, please refer to our extensive privacy
statement =>
Are the rates on your site per person
or per room per night ?
The quoted room rate is per room per night. The rate will
reflect the number of persons you entered on the Search
Form. It is for one person if you selected one person and
it's for two people if you selected two people.
Please note that rates quoted are only available for overseas
guests and not permitted for local residents and citizens.
Therefore, the hotel shall have the right to refuse OR reject
the guests upon check-in if the guests are found out to
be local residents and may be liable to pay a walk-in rate
supplement upon check-in.
My credit card number is correct,
but it is not accepted. Why ?
There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error.
Why is the price different to when
I last checked ?
A part from changes that may be made to reflect market conditions,
the prices are shown in the currency requested by the user
and these are subject to currency fluctuations. Therefore
there may be slight variations in price on a daily basis
that will reflect any movement in the currency exchange
levels. Once a booking has been created however, the currency
exchange rate for that booking is fixed as those at the
booking creation date, even if further items are added to
the booking. Most importantly, the prices include service
charges, local taxes and in many cases breakfast.
DISCLAIMER : Please note that the published prices on Allresortthailand.com
may change at any time without notice.
Once we have received your credit card details, we simply
check from our bank, in order to guarantee / secure your
booking. Until the hotel accepts your booking, no immediate
charge is made. We will charge your credit card in US dollar
for the hotel room only after having supplied you with a
confirmed reservation.
There is no charge, no fee to use our booking service for
room reservations and, in fact, you will usually save a
lot of money by booking at our special rates (up to 75%
discount on walk in rates).
All hotels on Allresortthailand.com have a report that contains
information relating to its location. It is your own responsibility
to arrange travel to and from the hotel.
Is there a hotel shuttle service
to/from the airport ?
You can easily find different kinds of Limousine Car Service
at any airport. We do recommend you to use this service
since it is the cheapest which is always available.
Many hotels offer shuttle service to and from the airport.
This may be listed on the Lodging Information page. If it
is offered, there may be a charge by the hotel for this
service but it is often free for hotels close to the airport.
Besides, some hotels have their own transportation service
for additional transfer in the city.
Is parking available? Free parking?
Long-term parking ?
Most hotels and vacation rentals offer free parking to their
guests, although some may charge. Long-term parking is offered
at the discretion of the property (often in conjunction
with park and fly rates). This may be listed on the Lodging
Information page.
Generally hotels tend to place their bedrooms within four
different categories :
- Standard
- Superior
- Deluxe
- Executive
The actual differences between the bedrooms varies from
one hotel to another, with executive being the highest standard
of room.
Single Room
A single room is designed to accommodate one person only.
The room contains one single bed or twin bed. Double Room
A double room is designed to accommodate two people only.
The room contains one queen bed or king size bed or if not
available a twin bed. Twin Room
A twin room is also designed to accommodate two people only.
The room contains two single beds or if not available a
king size bed.
Family Rooms There are two main types of family rooms, as
follows : Triple Room
A triple room is designed to accommodate three people only.
The room will contain either :
- One queen and one single bed
- Three single beds
- Please specify which option you require when sending your
reservation form.
Quad Room
A quad room is designed to accommodate four people only.
The room will contain either :
- Two queen beds
- One queen and two single beds
- Four single beds
Please specify which option you require when sending your
reservation form. We can also assist you in seeking accommodation
that can accommodate more than four people in a room. Please
specify the number of people in your party when completing
your reservation request form.
Note that all kinds of room category are on request and
depend on room availability.
We also encourage you to send us a note upon your return
from your trip and submit a Hotel review for the hotel(s)
you stayed at. Your Hotel's Review will be shown at that
hotel information page.
What are the check in and check out times ?
Normal policy of hotels displayed on our web site is for
check in time from 2:00 PM (14:00 hrs.) and the check out
time before Noon (12:00 hrs.).
Yes, unless stated otherwise, all taxes and breakfast are
included in the price. Effectively this means that the room
rate quoted is the total price for the room, and taxes or
service charge will not be added to your bill.
We strongly recommend that all clients take our travel comprehensive
insurance when making a booking.
We recommend that insurance covers loss of deposit and other
monies through cancellation, loss or damage to personal
baggage and loss of money, medical expenses, and additional
expenses to cover hotel accommodation and rapatriation costs
should any services need to be extended or curtailed due
to illness or other insurance risk.
Our Special Internet Rates save you money. Because of the
large number of lodging reservations we process, we are
able to negotiate special rates with the properties directly.
These rates are lower in most cases than the normal rates
you could receive by contacting the property simply because
of our buying power. To secure your reservation, we require
up-front payment with your credit card. This ensures you
have a room when you arrive so you are not "bumped"
or "overbooked."
Booking a room with our Special Internet Rate gives you
both savings and security. You can't beat that!
