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All booking and reservation must be paid in advance before the check-in date at lease one month or up to event.
Payment can be made by credit card (Only Visa, Master card).
After your booking is confirmed, we will e-mail a Hotel Voucher to you. The voucher can be presented up on check-in at the hotel. Guest check-in with passport is required
Amendment Policy
Low Season : Amendment need to be made not less than 7 working days* prior to check-in date. We will not responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from us.
High Season: Amendment need to be made not less than 14 working days* prior to check-in date. We will not responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from us.
Peak Season: Amendment need to be made not less than 21 working days* prior to check-in date. We will not responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from us.
Cancellation Policy
We do not charge any cancellation fee for rooms that have not been confirmed by document. However once your room has been confirmed, you are subjecttd to the cancellation policies detailed below.
The cancellation policy below applies to all bookings. It is for your best interests to be aware of any cancellation policies that apply and fees that you may incur as the result of a cancellation. Any policies dictated by the hotel will always take precedent over the policy stated here. We will of course inform you clearly and completely if this is the case with your booking.
Cancellation Period in Low Season
Cancellation Charges
+14 Days prior to arrival
500 THB (reservation fee) plus 5% of total amount, in case of credit card transfer (credit card administration fee)
7-13 Days prior to arrival
1 night charged (reservation fee) plus 5% of total amount, in case of credit card transfer (credit card administration fee)
0-6 Days prior to arrival
The whole period will be charged.
NO SHOW*
The whole period will be charged.
Cancellation Period in High Season
Cancellation Charges
+21 Days prior to arrival
500 THB (reservation fee) plus 5% of total amount, in case of credit card transfer (credit card administration fee)
14-20 Days prior to arrival
1 night charged (reservation fee) plus 5% of total amount, in case of credit card transfer (credit card administration fee)
0-13 Days prior to arrival
The whole period will be charged.
NO SHOW*
The whole period will be charged.
Cancellation Period in Peak Season
Cancellation Charges
+30 Days prior to arrival
500 THB (reservation fee) plus 5% of total amount, in case of credit card transfer (credit card administration fee)
21-29 Days prior to arrival
1 night charged (reservation fee) plus 5% of total amount, in case of credit card transfer (credit card administration fee)
0-20 Days prior to arrival
The whole period will be charged.
NO SHOW*
The whole period will be charged.
No Show (Non-use of reservation)
The guests must notify the agency by writing or e-mail of any cancellation or amendment and be confirmed of any change before the schedule date according to the above table. If the guests do not check in without any notification and confirmation from us, it will be considered as no show case. The whole period will be charged and non-refundable. The reason for this is that as far as the hotel is concerned that the room is booked and they cannot let anyone else occupy it, in case you arrive. Thus the room is held, un-occupied, until they are notified otherwise.
Extension of stay
Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices (Hotel will charge you full walk-in rates).
Shortening your stay / Early Check-out
We would love to be as flexible as we can regard to this issue. However, as an agent, AllresortThailand.com has to abide by the individual hotel policies regarding refunds. Essentially, if the hotel charges you for the nights you cancelled, we do too. If the hotel does not charge you, neither do we and we will refund the amount to you less 5% administration charge. You must cancel the unwanted room nights with us as well as the hotel receptionist or you will not receive your refund if applicable.
Payment can be made by credit card ( Visa, Master card )
After your booking is confirmed, we will e-mail a Hotel Voucher to you. The voucher can be presented up on check-in at the hotel. Guest check-in with passport is required
Remark:
- Cancellation for peak season is required at least 30 working days (not including Sat., Sun & Public Holidays) prior to check-in
If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation enalty fee. Some reservations are non-refundable and cannot be cancelled after booking.
IN CASE OF CANCELLATION OR NO SHOW,THE WHOLE PERIOD WILL BE CHARGED.
